The right questions rely on the leader’s ability to communicate authentic interest in learning the answer. They come from a place of not knowing. The right questions are open-ended, carry the possibility of true discovery, and demonstrate a willingness to share and bestow credit.

When it comes to the business or church world, as leaders we should not make fairness a priority. That sounds harsh, doesn’t it? In an age of political correctness and tolerance, it seems wrong to admit that some things aren’t fair. But fairness is overrated.

A healthy culture is built with some flexibility in the system. That doesn’t mean it is a free-for-all structure or schedule. There are still expectations and responsibilities, and each department supervisor is responsible for how flexibly his or her team can function.

Most of us will work most of our lives for someone else. And sometimes we do this in very tough environments. The truth is everyone, at every level, can help build and sustain a healthy culture. Much of this has to do with modeling how to be a great follower.